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Moskys Complaint - EXTREMELY poor 'customer service'
Moskys Complaint

Moskys Complaint

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EXTREMELY poor 'customer service'


Summary:

ordered 4 wall decal stickers using a groupon voucher in november 2011 and paid heft postage on top of this. Received 3 that were fine, 4th did not match order and no reply or attempt from Moskys to resolve this matter. 2months and counting! Who do I speak to? It is VERY frustrating that I have to follow this up with such effort!

Details:
delivery was late but expected that as my order was with a groupon code....received 2 of the same items....considering what i paid for postage on top of groupon cost...this has not really been a good deal!

have tried contacting mosky twice via email and their online form, and today through their 0845 number (their voicemail is full and cant take anymore msgs -great and i had to pay to telephone them and hear that useless bit of info!). It's very time consuming to follow up and particularly frustrating when it is with a faceless, poorly organised company like Moskys.

CAUTION***DO NOT BUY FROM MOSKYS -IT IS NOT WORTH HASSLE!
Noticed groupon is promoting voucher again today!!! to the 229 people who have bought it so far -its not too late to get a refund! I agree with previous reviews that groupon has some responsibiity in only promoting companies that can meet the deal they offer! for the millionth time to little companies -if u cant meet the demand of customers dont publicise your poor services through a great company such as groupon!!!

ps. insiders tip to the people who have purchased since november2011 on moskys -their prices have been hiked by £6 on EACH decal sticker in order to offer free delivery! OMG COULD IT GET ANY WORSE WITH THIS COMPANY!!!!

moskys gets 1 star because the items i have received are pretty ok but their range is very limited, overpriced and their so called customer service is abysmal. Bottom line -don't bother....i wouldn't have either but it was too late to get a full refund on my voucher as i had seen another company offer better products for a cheaper rate later on in groupon! :(


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